Because science and discovery never stop, we work to ensure you don’t have to either.
At Evolve, we pride ourselves on being responsive and proactive, answering requests as quickly as possible and maintaining open, on-going communication with our customers.
We aim to keep optimum stock levels of our most popular scientific products at our head office in Luqa so we can promptly turn around orders. For those items that must be sourced internationally, we are sympathetic to timelines and promise transparent communication and regular progress updates, so you know when to expect delivery.
At Evolve, we understand how important it is to uphold the integrity of your science-led work, so we are careful to only source and supply reputable products that won’t risk compromising results, continuity, or laboratory standards. We provide equipment and consumables you can trust are reliable, accurate and consistent.
Supporting our customers
Anyone who’s worked in customer service knows that it’s a multi skilled role. And that’s particularly true for our Evolve colleagues who work directly with customers.
We asked the customer service team at Evolve which skills make for a great customer interaction and there’s plenty here to consider.
1. We pay attention to the details
Every day we speak to customers who need support with all sorts of things, from ordering precision laboratory equipment to sending payments. At first these might seem like simple and quick interactions but what often starts out as a simple conversation can turn into a customer walking away with more interest, learning something new or saving money. That’s how Evolve goes the extra mile for our customers, often making a real difference for them.
2. We know science
At Evolve, we’re scientists just like you. We speak the same language, understand scientific jargon and appreciate your science-led work. As Malta’s fastest-growing science company, our purpose is to champion your potential. We’re focused on working together.
3. Empathy is everything
Unfortunately sometimes customers need our help due to something difficult, such as a faulty piece of equipment. The Evolve team are compassionate, giving customers confidence in the knowledge that we’re here to help them.
4. We take ownership
Despite our best efforts, complaints will always be a reality of customer service. This is our opportunity to put things right for our customers. Every case is treated as an individual and not another number.
5. We listen closely
The Evolve team’s number one solution for excellent customer service, every time. By istening properly, we use our knowledge to find the best outcome for each individual customer.
Evolve is your trusted science partner
With experiences across a range of sectors, our team have worked on a wide portfolio of ambitious science-led projects. Our specialists work closely together to combine their knowledge and experience to deliver all-round solutions to your problems.
We’re here when you need us, supporting science-led businesses and focusing on helping you, and your business, prosper.
We have a team of relationship managers working closely with firms to provide scientific guidance to help them reach their goals, across all sectors, from healthcare to heritage.
Evolve
By your side with expert support
At Evolve, we’ve been supplying lab equipment, scientific products and supplies for hospitals, clinics, scientists and dozens of businesses like yours for decades. We consider it our job to do far more than just take your order, we’re here to help. We listen, advise and solve problems.
Knowing that your time is precious, we also work fast – often being the only scientific supplier who can deliver what you need, when you need it.
We pride ourselves on the relationships we nurture and the consistent results we deliver. To find out how we can save you time and give you one less thing to worry about, visit our Support Centre page.
